Q: How long will my order take to arrive?

Most made-to-order pieces take 2–3 weeks to complete, depending on design complexity. We’ll keep you updated throughout the process. Ready-to-ship items usually arrive within 3–5 business days .

Q: Can I return or exchange my order?

Yes, for ready-to-ship items, we offer returns within 14 days of delivery. Custom or personalised items are non-refundable unless faulty. Full details can be found on our Delivery & Returns page .

Question 1

Can I speak to Steven directly?

Accepted Answer

Yes — Steven prides himself on providing a personal service. You can request a phone call, video consultation, or in-person appointment by booking here.

Question 2

Do you offer custom-made jewellery?

Accepted Answer

Absolutely. Steven specialises in creating bespoke engagement rings, wedding bands, and one-off pieces. From initial consultation to final polish, your jewellery is handcrafted to reflect your unique story.

Question 3

How long will my order take to arrive?

Accepted Answer

Most made-to-order pieces take 2–3 weeks to complete, depending on design complexity. We’ll keep you updated throughout the process. Ready-to-ship items usually arrive within 3–5 business days.

Question 4

Can I return or exchange my order?

Accepted Answer

Yes, for ready-to-ship items, we offer returns within 14 days of delivery. Custom or personalised items are non-refundable unless faulty. Full details can be found on our Delivery & Returns page.

FAQ's

Frequently Asked Questions